We are currently hiring in Albany, NY! This highly developed market is looking for the next great lead technician to join the team.

Are you friendly, thoughtful, charismatic and have an interest in cycling

Do you have a nuanced opinion on whether to call it a hex key or an Allen key?

If you answered yes, you might be exactly who we’re looking for. Welcome to velofix - a brand whose DNA is actively defined by challenging the status quo of what it means to be a "bike shop", and redefining how service, products and bikes are delivered to the rider. Every day we connect with riders, we work to deliver the highest degree of professionalism, trust and transparency possible. We deliver an EXPERIENCE to riders that makes them fall in love with what we do and keeps them coming back and advocating for us every day. At velofix, the Rider Support Technician is so much more than a bike mechanic. We see this role as the face of our brand, someone who is constantly encouraging people to ride more, and the person making sure our company is presented at its best every day. The daily task list of a Rider Support Technician is exciting and broad. You would be responsible for managing the Mobile Bike Shop, visiting riders at their home or work, servicing their bikes, supporting corporate/fleet customers, delivering swanky news bikes, attending and supporting events. If this sounds like your jam, we can’t wait to meet you. What we’re bringing to you:

• Control your own environment - "own your own shop"! We have created a platform with the Mobile Bike Shop which allows you to dial things in just the way you want. Take pride in your space every day and don't worry about others "shuffling" your tools around!

• Top 10% Hourly Pay. We monitor industry standards in every market to make sure we’re paying in the top 10%.

• Keep all your gratuities. We’ve built a simple way for riders to offer gratuities and when they do, it’s all yours. Tips often equate to $3-$7 an hour on top of quoted hourly wage.

• Product discounts

• A robust training plan

• Flexible hours

• All tools are provided by velofix

• An internal support team that is super fast, friendly, and ready to help you solve any issue

What you’re bringing to us:

• Bicycle industry experience - you have recently worked or are actively working in the industry in a mechanical capacity

• A desire to talk with people and share your passion for cycling

• Strong work ethic. We’re not looking for 90 hours a week, just a commitment to be fully engaged when you are at work

• Dependability and Positive attitude & charisma

• Self-motivated. We’re trusting you to do you. But at the same time, do the right thing.

• Team-oriented

• Professional, reliable, & fast-paced communication skills

Job Types: Full-time, Part-time Pay: $22.00 - $26.00 per hour

• Employee discount

• Flexible schedule

• Paid time off

Schedule: • 10 hour shift • 8 hour shift

Experience: • Bike Mechanic: 3 years (Required)

License/Certification: • Driver's License (Required) Work Location: In person